Terms and Conditions

Welcome to The Little Crafter. By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read these carefully before engaging with our services. If you disagree with any part of these terms, you should not use this website or purchase any products.

1. General Information

The Little Crafter is an online store offering handmade craft items. All products and services are subject to availability, and we reserve the right to modify, suspend, or discontinue any part of our service at any time without prior notice.

2. Pricing

All prices on our website are listed in Australian dollars (AUD). We reserve the right to update pricing at any time without prior notice.

3. Payment

Payments are processed securely through our trusted payment providers. We accept PayPal and we use Stripe for credit card, ApplePay and Afterpay. You agree to provide current, complete, and accurate payment and billing information.

4. Product Descriptions and Images

We strive to ensure all product descriptions, images, and prices on our website are accurate. However, slight variations in colour, size, or design may occur due to differences in screen displays and lighting.

5. Australian Consumer Law Compliance

Under Australian Consumer Law, you are entitled to a refund or replacement if a product is faulty, damaged, or significantly different from the description provided. These rights are in addition to any warranty or guarantee we provide.

However, The Little Crafter does not offer refunds for change of mind. Please choose carefully before making a purchase.

6. Returns and Refunds Policy

• No Refund for Change of Mind: Once you have purchased an item, we do not offer refunds for a change of mind. Please ensure you have carefully reviewed your selection before finalizing your purchase.

• Faulty or Damaged Goods: If you receive a product that is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under Australian Consumer Law. You must notify us within 14 days of receiving the product at thelittlecrafterr@gmail.com with proof of purchase and a description of the issue.

• Return Process: To initiate a return, please contact us at thelittlecrafterr@gmail.com with your order details and reason for the return. If your return is approved, we will provide instructions on how to return the product to us.

• Shipping Costs for Returns: You are responsible for any shipping costs associated with returning the item unless the product is faulty or damaged upon receipt.

7. Shipping and Delivery

We aim to dispatch all orders within 3-5 business days of receiving payment. Due to the nature of handmade products, at times there may be a slight delay if products have to be made to order. We will be in touch with you should your order turnaround time be longer than anticipated. Shipping times may vary depending on your location and shipping method selected at checkout. Any shipping delays caused by third-party couriers are outside of our control.

8. Limitation of Liability

To the extent permitted by law, The Little Crafter will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

9. Intellectual Property

All content on this website, including but not limited to images, text, logos, and product designs, is the property of The Little Crafter. Unauthorised use of any content is prohibited.

10. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our policies, services, or legal obligations. Any changes will be posted on this page, and by continuing to use our services, you accept the updated Terms and Conditions.

11. Contact Information

For any queries, please contact us at: thelittlecrafterr@gmail.com